Support

Video to MP3 Support

Need help with Video to MP3? We are here to help with imports, conversions, saved files, subscriptions, and general app questions.

Contact Email

Email us at support@textnityai.com.

When Contacting Support

To help us resolve your issue faster, please include:

• Your device model.
• Your iOS version.
• A short description of the issue.
• Any error message shown in the app.
• Whether the issue happens with Photos import, Files import, conversion, history, sharing, or subscription.

Common Questions

Videos Are Not Importing

Make sure the selected file is a supported video format and that the app has permission to access Photos or Files.

Conversion Failed

Some videos may not contain an audio track or may use a format that is difficult to process. Try another video or re-export the video from your Photos app first.

Where Are Converted Files Saved?

Converted audio files appear in the app's History section after a successful conversion.

Subscription or Purchase Issues

Purchases and subscriptions are managed through your Apple ID. You can restore purchases inside the app if supported, or manage subscriptions in your iPhone Settings.

Response Time

We aim to respond to support requests as soon as possible.